Modeling Positive Conflict Resolution
How Conflict Resolution Gets Better When You Make it About Connection
Conflict resolution is a part of every company, but managers often lack solid training in helping employees see their responsibility in a situation. In too many conflicts, the two parties are left with a compromise that doesn’t truly address the frustration of either person or group.
With the right approach, however, conflict resolution doesn’t have to be so stressful. In fact, it offers a point of connection with your employees that may drive a more peaceful, collaborative spirit throughout your organization. Consider trying some practices that might turn a conflict into a more cohesive team:
Start a conversation. Instead of going after the conflict head-on, talk with your employees. Talk with them individually about anything but the conflict. Whether your employee is an avid reader and you can ask them about the latest biography they enjoyed, or they are a cyclist that competes in weekend races, you can find a topic that they like to talk about and will need little encouragement to get rolling with the conversation.
Introduce the conflict into the conversation. Once you’ve established the connection with your employee and the ice is broken for conversation, it’s a good time to say, “I heard there was an interaction between you and your coworkers. Why don’t you tell me about it?”
Allow your employee to vent, talk and explain their side of the story without immediate judgment or instruction. If they begin repeating themselves or extensively analyzing what happened, you know you’ve got the essential facts that they wanted to share.
Model the behaviors you want to see. Avoid harsh conversation, threats or frustration when you communicate with your employee about the behaviors you expect. Then empower and entrust them to carry them out. Keep a cool head, be kind in your approach, and your example will be followed by your team.
Know your employees’ tendencies. Part of effective conflict resolution is knowing and understanding your employees. Invest in a behavioral assessment to get an objective picture of what motivates your team members. It will help you not only with your current team, but is a valuable tool for making sure that your future hires are complementary to the team you’ve already got on staff.
Want to know more about healthy conflict resolution? Make an appointment with PI Consulting Group. Their Predictive Index helps you make informed hiring decisions, as well as making sure you are equipped for conflict resolution with your current team. Give us a call to talk more.