Making Changes For a Culture Shift Necessary for a Productive Workplace
Name your best-case scenario for a productive workplace. Does it include smiling faces and friendly banter among employees? Do they show up early and stay late without any specific direction to do so? When tension does arise, is it handled swiftly and with a positive outcome? These are all part of the culture shift to promoting a happy workplace where productivity skyrockets.
To avoid toxicity in the workplace, it takes a complete buy-in of the company culture, and this is what’s increasingly getting the attention of executives who are becoming focused on a culture shift toward eliminating people problems. What they’ve come to understand is that when the workplace is toxic, profits fall and retention rates plummet.
A Picture of a Toxic Culture
Poor profit margins and retention rates are key indicators that the culture at your organization is negative. Here are a few more indicators of toxicity:
- Employees take more sick days
- Goals aren’t reached
- Deadlines aren’t met
- Employee engagement plummets
- Customer service lacks
- Open positions are difficult to fill
- Absenteeism soars
- Customer satisfaction scores drop out
The disconnect here is that many executives believe the problem lies in salary and benefits – that the employees are seeking out “greener pastures.” In reality, only one in 10 actually leaves for those reasons. The main reason they’re leaving is due to management.
And while an unhappy employee leaving opens the door to an employee who might be more apt to fit the company culture, there are many who don’t quit and remain as a disengaged worker.
Re-engaging Through Better Communication
For a positive culture shift to occur, you have to know what’s causing employees to be disengaged. A qualitative and quantitative analysis can reveal where the rub occurs. Exit interviews are an excellent source of objective information. Often, you’ll see in these interviews that employees complain of a communication gap between management and their employees. Salary and benefits might be on par with your competitors, but employees aren’t happy with the way management engages employees, which is often a sign that there is no meaningful back and forth, which causes resentment.
Companies that are successful at engaging their workers hold frequent meetings where managers listen attentively and carefully weigh every option coming from employees. The culture shift occurs with more efficiency when communication patterns change this way, leaving employees feeling empowered, engaged and ready to collaborate to reach specific goals.
The Predictive Index is a valuable tool for organizations looking to make a culture shift. It can be used to reveal workplace behaviors and how a prospective employee will fit within your specific company culture.
At PI Consulting Group, we’re assisting organizations in many industries to improve the happiness factor within the workplace by utilizing the Predictive Index method. Contact us and let’s talk about how we can affect change through a culture shift.